Acquiring a work is not the end of the journey — it is the start of a short, well-marked one. From the moment your order is confirmed to the moment the work is in your hands, you are kept informed.
Your order lives in your account. Once you acquire a work, the order appears in your account, where you can see its details and where it stands at any time. You never have to wonder or chase — the current state of things is always there to check.
The stages you will see. A confirmed order moves through clear steps: the artist preparing the work, the work dispatched to you, and the work delivered. Your account reflects each step as it happens, and you are notified along the way, so progress is visible rather than silent.
Confirming the work has arrived. When your work reaches you, you will have the chance to confirm that it has arrived. This is a meaningful step, not a formality — it is part of how the transaction completes, and it is connected to the payment protection described in the next category. Confirming promptly, once you are happy, is good practice.
If something is not right. If a work arrives and there is a genuine problem — it did not arrive as described, or arrived damaged — do not simply accept it in silence. The guides under Policies, Trust & Safety explain how to raise this, and the protection around your payment exists for exactly these moments.
If a delivery seems slow. Art travels carefully, and sometimes that takes time, particularly across borders. If an order seems to have stalled, your account is the first place to look, and a support conversation is the next — mention the specific order, and we will help.
From confirmed order to the work on your wall, you are not left guessing. The path is short, and it is lit.