When your work arrives, there is one small but meaningful step: confirming that you have received it. This guide explains what that step does and why it is worth doing thoughtfully.
What confirming does. Confirming receipt tells the platform that the work has reached you. It is one of the two ways an order is confirmed — the other being Art Kelen verifying delivery itself. Confirmation is part of what allows the artist’s payment to be released, and it brings your order to a clean, completed close.
Look before you confirm. Confirming is not a box to tick on autopilot. When your work arrives, unpack it with care and look at it properly. Is it the work you acquired? Has it arrived in good condition, as described? Take the moment the protection is designed to give you.
If all is well, confirm promptly. When you are happy that the work has arrived as it should, confirming receipt without long delay is good practice. It completes your order, and it means the artist — who has done their part — is paid without unnecessary waiting. A prompt confirmation is a courtesy the artist feels.
If something is wrong, do not confirm — raise it. If the work did not arrive as described, or arrived damaged, confirming receipt is not the step to take. Instead, raise the problem. The guides under Policies, Trust & Safety explain how, and the protection around your payment is precisely what gives that conversation its footing. Confirming is for when the work is right; raising a concern is for when it is not.
If you do nothing. The protection does not depend solely on you remembering to act. If a work is delivered and time passes, Art Kelen can verify the delivery so that an order is not left open indefinitely. But confirming yourself, when the work is in your hands and you are happy, is the clearest and kindest way to close things.
One considered moment — look, then confirm — and the transaction is complete.