Art does not travel instantly, and a work crossing borders travels more slowly still. A clear understanding of timing and customs makes the wait an easy one.
What affects delivery time. Several things shape how long a work takes to reach you: the distance it travels, whether it crosses a border, the size and nature of the piece, and the ordinary pace of carriers and postal services. A work travelling within a country usually arrives sooner than one crossing the world.
Art Kelen is an international platform. Many acquisitions involve a work travelling between countries — that reach is part of what the platform is for. It also means international delivery is normal here, with the slightly longer timelines that come with it.
Customs, plainly. When a work crosses a border, it may pass through customs in the destination country. This can add time, and depending on where you are, a destination country may apply import duties or taxes on incoming goods. These are set by your country’s authorities, not by Art Kelen, and they are separate from the price of the work and its delivery cost.
Know your own situation before you acquire. If you are acquiring a work from another country and are unsure how import charges may apply to you, it is worth understanding your own country’s rules before you confirm. If anything about a particular work’s journey to you is unclear, an enquiry to the artist before acquiring is the right place to ask.
Patience is part of collecting across distance. A work that takes some weeks to cross the world has not gone wrong — it is simply travelling. Your account shows you where the order stands. If a delivery genuinely seems to have stalled, well beyond a reasonable time, that is when a support conversation is the right step.
The work is coming. Borders simply ask for a little patience along the way.