The package is at your door. After the looking, the enquiring, the deciding, the waiting — the work is finally here. These last few steps are worth doing with care.
Unpack with patience. Choose a clear, clean space and give yourself room. Open the outer container carefully — remember it was packed to protect the work, so there may be several layers between you and the piece. Avoid sharp tools near the work itself. Take your time; there is no rush at the finish line.
Look at the work properly. Once it is free of its packing, look at the piece in good light. Is it the work you acquired? Has it arrived in good condition? Does it match how it was described and shown to you? This is the moment the payment protection was designed to give you — use it.
If all is well, confirm receipt. When you are happy that the work has arrived as it should, confirm receipt through your account. This completes your order and, as the payments guides explain, is part of what allows the artist — who has done their part — to be paid. Confirming promptly, once you are content, is a kindness the artist feels and a clean close to your order.
If something is wrong, do not confirm. If the work did not arrive as described, or arrived damaged in transit, this is the moment to pause rather than confirm. A genuine problem has a clear path — the guides under Policies, Trust & Safety, on damaged works, disputes, and refunds, explain it — and your payment protection is exactly what gives that path its strength. Keep the packing materials; they can matter if a work arrived damaged.
Then, simply, live with it. When the work is confirmed and yours, the help centre’s job is done and the best part begins. Hang it, place it, return to it. A work chosen with attention and received with care has found its home.
Welcome the work in. This is what all the rest was for.