When a work is acquired, it needs to travel from the artist’s hands to the collector’s wall. Art Kelen keeps that journey clear for both sides. This guide is the overview.
Shipping is arranged around each work. Art is not uniform — a small work on paper and a large canvas ask for very different handling. So shipping is set per work, by the artist who knows the piece, rather than imposed as a single flat policy across everything.
You see the shipping terms before you commit. When you acquire a work, how it will be delivered to you, and any delivery cost, is shown plainly before you confirm. There is no shipping figure that appears as a surprise after the fact.
The artist dispatches the work. Once your order is confirmed, the artist prepares and sends the piece. Good packing and prompt dispatch are part of what is expected of artists on Art Kelen — the guides that follow cover this for artists, and explain to collectors what good practice looks like.
The work travels to you. Depending on the distance, a piece may travel within a city or across the world. Your account shows where the order stands as it moves.
Delivery completes the journey — and matters to payment. When the work reaches you, delivery is the point that allows the rest of the transaction to complete. Remember the payment protection: the artist’s payment is released only after the work is delivered and the order is confirmed. Delivery is not just the work arriving; it is the moment the whole transaction can close.
The guides in this category go deeper — shipping options, packing, timing, customs, and arrival. But the shape of it is simple: the artist sends, the work travels, and you receive it, with the terms clear from the start.