Art Kelen is a community as much as a marketplace — artists, collectors, and the people behind the platform, all sharing one space. A few shared expectations keep that space worth being in.
Act in good faith. Almost everything else follows from this. Describe work honestly. Ask and answer questions sincerely. Dispatch what was sold, as it was shown. Confirm receipt when a work is right, and raise a concern when it is not. Good faith is not a high bar — it is simply meaning what you say and doing what you agreed.
Treat each other with respect. An artist offering their work and a collector considering it both deserve courtesy. Reply with care, even when the answer is no. Disagree, when you must, without hostility. The tone of the community is made by each exchange within it.
Keep it on the platform. Conversations, enquiries, payments, orders — all of it belongs on Art Kelen. This is partly a safety matter, as the security guides explain, and partly a community one: a platform where everything happens in the open, on the record, is a platform everyone can trust.
Respect the work, and the people who make it. Art Kelen exists to give contemporary African artists a serious home and a fair return. Engaging honestly with pricing, with commission, with the structure of a sale — rather than trying to work around it — is part of respecting what the platform is for.
Honour intellectual and artistic integrity. List work that is genuinely yours to list. Represent it truthfully. Do not pass off, misattribute, or misrepresent. The integrity of every listing protects the standing of every artist here.
Help keep the community safe. If you see something that does not belong — a suspicious request, a listing that seems wrong, conduct that falls short of these standards — tell us through a support conversation. A community stays healthy partly because its members care enough to speak up.
What falls outside the standards. Dishonest listings, attempts to take transactions off the platform, disrespectful or hostile conduct, and misrepresentation of work or identity all fall outside what Art Kelen accepts. The platform exists to be a good place; conduct that undermines that is not welcome here.
These standards are not a long list of rules. They come down to one idea: act so the community is better for your being in it.