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Policies, Trust & Safety
How Art Kelen keeps the platform trustworthy — authenticity, safe conduct, resolving problems, disputes, and refunds.
In this topic · 8 articles
What makes Art Kelen trustworthy
The foundations of trust on the platform — for both artists and collectors.
Authenticity and the integrity of the work
How Art Kelen works to ensure a work is what it claims to be.
Staying safe on the platform
Simple habits that keep you and your account safe — and the warning signs to know.
If a work arrives damaged or not as described
The first thing to do when a piece does not arrive as it should.
How disputes are resolved
When a buyer and an artist see a transaction differently, how Art Kelen helps reach a fair outcome.
Understanding refunds
When a refund is the right outcome, and how one works on Art Kelen.
Privacy and your information
How Art Kelen treats the information you share, in plain terms.
Community standards
The shared expectations that keep Art Kelen a good place to be.